LCL Construction Ltd is committed to protecting and handling your personal information with transparency and integrity.   This Privacy Policy outlines how we collect, use, store, share, and protect your personal data when you interact with our company, whether through our website, direct communications, or construction services. It also explains your rights under the New Zealand Privacy Act 2020.

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1. Purpose of this Privacy Policy

This Privacy Policy explains:

• What personal information we collect

• Why we collect it and how we use it

• Who we share your information with

• How we protect and store your information

• Your rights regarding your personal information

• By using our website or services, you agree to the terms of this policy.

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2. What Personal Information We Collect

We collect the following types of information:

• Full name

• Email address

• Phone number

• Physical and/or mailing address

• Project details (property address, scope of work, preferences)

• Company name (if applicable)

• Photos or videos of work sites (where required for quotes, documentation, or promotion with consent)

• Payment and billing information (invoicing, bank transfer details)

• Website analytics (e.g., IP address, browser type, device type, pages visited)

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3. How We Collect Your Personal Information

We may collect personal information:

• Directly from you when you fill out our contact forms, request a quote, or communicate with us

• During in-person consultations or phone calls

• Through cookies and analytics tools when you browse our website

• From third-party services that help us deliver our services (e.g. marketing platforms, cloud storage)

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You can use our website without disclosing personal information, but certain features (e.g. requesting a quote) require it.

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4. Why We Collect and Use Your Information

We collect and use personal information to:

• Respond to inquiries and provide accurate quotes

• Plan and deliver construction and renovation projects

• Coordinate work with subcontractors and suppliers

• Manage project communications and updates

• Send invoices, process payments, and manage accounts

• Improve our services and website functionality

• Send marketing updates (with your consent)

• Comply with legal and regulatory obligations

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5. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We may share your information with:

• Our trusted subcontractors and tradespeople who are involved in your project

• Service providers (e.g., IT support, accounting software, marketing tools)

• Government agencies (e.g., when submitting Building Consents)

• Legal or regulatory authorities when required by law

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All third parties we work with are required to handle your information securely and confidentially.

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6. Data Storage and Security

We store your personal information securely, whether electronically or in physical form. We take reasonable steps to protect it from loss, misuse, and unauthorised access, including:

• Secure servers and cloud storage

• Password-protected systems and devices

• Staff training on privacy best practices

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We retain your personal information only as long as necessary to fulfil the purposes outlined or as required by law.

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7. Cookies and Website Tracking

Our website uses cookies to enhance user experience and collect aggregated analytics data. This includes information such as:

• Browser type

• Pages visited

• Time spent on our website

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Cookies do not collect personally identifiable information. You can disable cookies in your browser settings without affecting website functionality.

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8. Your Rights Under the Privacy Act 2020

You have the right to:

• Request access to your personal information

• Request corrections to your personal information

• Withdraw consent for marketing communications

• Make a complaint if you believe your privacy has been breached

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To exercise your rights, please contact us at info@lclltd.co.nz.

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9. Marketing Communications

We may send you newsletters or promotional content related to our services if you have opted in. You can opt out at any time by using the unsubscribe link in our emails or contacting us directly.

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10. Third-Party Services and Overseas Storage

Some of our third-party service providers (e.g. cloud storage or marketing platforms) may store information outside of New Zealand. In such cases, we ensure that appropriate safeguards are in place to protect your data in accordance with New Zealand’s privacy laws.

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11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will take effect once published on our website. We encourage you to check this page periodically.

 

12. Contact Us

If you have any questions about this Privacy Policy, or wish to make a request or complaint, please contact:

LCL Construction Ltd Email: info@lclltd.co.nz